Terms of Service

By accessing this site you agree to these Terms of Service. If you do not agree, please do not use the site. The site is operated by Pivotmark — the fractional Chief AI Officer (CAIO) and AI strategy consulting practice named in the footer — and references to "we", "us", and "our" throughout these terms mean that same practice.

You may use this site to learn about Pivotmark’s fractional CAIO and AI strategy offering, read published material, submit a question through the /contact discovery form, and book a working session through /schedule. You agree not to attempt to disrupt the site, scrape it for automated republication, reverse-engineer its pages, or use it to send unsolicited bulk communications back to us.

If you submit information through /contact or /schedule, you confirm that the details you provide are accurate to the best of your knowledge and that you are authorised to share them on behalf of the company or team they reference. We use the submission to evaluate fit, schedule a working session, and follow up; nothing on this site constitutes an offer of services.

The text, layout, design, and original illustrations on this site are owned by Pivotmark or used under license, and are made available for your personal reading and reference. You may quote brief excerpts for non-commercial commentary with attribution, but you may not republish the site as a whole, build a derivative work from it, or use its trade marks without prior written permission.

Engagement-specific outputs — strategy memos, readiness assessments, governance frameworks, working prototypes, and other deliverables prepared for a named client — are governed by the ownership and license terms set out in the engagement-specific statement of work (SOW) signed by both sides, and not by this page. Where we publish a working paper, template, or other download on this site in the future, the license for that material will be stated at the point of download and will override this section for that material alone.

The material on this site is published in good faith for general information. It is not professional advice — legal, financial, technical, regulatory, or otherwise — and should not be relied on as a substitute for advice tailored to your situation. Where we describe AI outcomes (typical timelines, ROI ranges, governance postures, regulatory exposures), those descriptions reflect what our fractional CAIO engagements commonly look like and are not guarantees for any specific project.

If you need advice that is specific to your organisation, talk to us through /contact or our /schedule flow so we can scope it under a working engagement.

Nothing on this site — including any preliminary conversation, working session, readiness review, or proposal exchanged before a written agreement — creates a client relationship, an engagement, an NDA covering confidential material, or any other contractual obligation between you and Pivotmark. Any such obligation, and any associated data-processing commitments, only arise once both sides have signed a written statement of work (SOW) — and, where required, a related data processing addendum (DPA).

If those documents conflict with anything on this site, the SOW and DPA govern.

These terms are governed by the law of the jurisdiction in which Pivotmark is established, without regard to its conflict-of-laws rules. If any provision of these terms is held unenforceable, the remaining provisions continue in full effect.

We may update these terms from time to time as our practice evolves. The current version is the one posted on this page; the "Last updated" date below records when it was last revised. Material changes that affect existing interactions with the site will be communicated through a prominent notice on the home page for a reasonable period after they take effect. Continued use of the site after that notice constitutes acceptance of the updated terms.